General Terms and Conditions of Sale
General Terms and Conditions of CONIUNCTA®
1. SCOPE OF APPLICATION
(1) The offers and contracts of CONIUNCTA® (hereinafter referred to as "CONIUNCTA®") regarding the development, manufacturing, customization, and delivery of CONIUNCTA® products, as well as other services provided by CONIUNCTA®, are exclusively based on the following General Terms and Conditions ("GTC"). They also apply to all future deliveries, services, or offers to the customer, even if they are not separately agreed upon again.
(2) These GTC apply exclusively. Deviating, opposing, or supplementary General Terms and Conditions of the customer will only become part of the contract to the extent that CONIUNCTA® has expressly agreed to their validity.This requirement for consent applies in every case, for example, even if CONIUNCTA® executes the delivery to the customer unconditionally while being aware of the customer's General Terms and Conditions.
2. CONCLUSION OF THE CONTRACT
(1) The contract is concluded with the issuance of a written order confirmation by CONIUNCTA® or with a delivery initiated by the customer through CONIUNCTA®. Any prior statements made by the customer, particularly confirmation letters, are considered merely as an offer to conclude a contract. Oral promises made by CONIUNCTA® prior to the conclusion of this contract are legally non-binding, and oral agreements between the contracting parties are replaced by the written contract, unless it is expressly stated that they remain binding.
(2) Unless otherwise agreed in writing, all offers, including the associated documents such as product specifications, price lists, and other documents from CONIUNCTA® are non-binding. The descriptions in the written order confirmation from CONIUNCTA® are solely decisive for the definition of the characteristics of a CONIUNCTA® product or a service to be provided by CONIUNCTA®.
(3) CONIUNCTA® reserves the right to make changes or adjustments to CONIUNCTA® products at any time and will, unless otherwise agreed, inform the customer of any changes or adjustments at its discretion.
(4) Unless otherwise agreed, CONIUNCTA® reserves all ownership and copyright rights to all submitted offers, cost estimates, formulations, drawings, illustrations, calculations, brochures, catalogs, models, tools, and other documents and aids. The customer may not make these items and documents accessible to third parties, disclose them, use them themselves or through third parties, or reproduce them without the express consent of CONIUNCTA®. Upon request from CONIUNCTA®, the customer must return these items in full and destroy any copies made if they are no longer needed in the ordinary course of business or if negotiations do not lead to the conclusion of a contract.Excepted from this is the storage of electronically provided data for the purpose of standard data backup.
3. SUBJECT MATTER OF THE CONTRACT
(1) The specific subject matter of the contract is determined by the customer's order underlying the contract and the corresponding order confirmation from CONIUNCTA®. The services of CONIUNCTA® may particularly include:
(a) Delivery of standardized CONIUNCTA® products that do not require individual customization for the respective customer (hereinafter referred to as "Standard Products").
(b) Development, manufacturing, and delivery of CONIUNCTA® products on behalf of and according to the specifications of the customer, which are marketed and sold by the customer under their own name and brand (hereinafter referred to as "Private Label Products").
(c) Development, manufacturing, and delivery of syntheses and/or method developments according to the specifications of the customer (hereinafter referred to as "customer synthesis").
(2) The development and delivery of private label products or customer syntheses will take place within the agreed timeframe based on the product specifications/analysis certificates coordinated between the customer and CONIUNCTA® according to a format specified by CONIUNCTA®. The customer is entitled to change and adjust the product specifications at any time until delivery.
Any changes and adjustments require the approval of CONIUNCTA® to be effective. CONIUNCTA® will inform the customer about the possible change in compensation and the manufacturing and delivery dates and will seek approval for this.Additional time and costs associated with the customer's changes and adjustments will be charged to the customer. If the customer does not agree to the changes, CONIUNCTA® is not obliged to implement the changes. CONIUNCTA® is entitled to charge the customer for the costs of assessing the feasibility of the customer's change requests.
Customer syntheses are based on preliminary concepts that have been created to the best of our knowledge based on literature research and our own experiences in synthesizing similar molecules. However, there remains a residual risk that the intended customer synthesis may not be successful and that the target molecule may not be produced or may not be produced in the intended quantity or purity.If the agreed target can only be achieved with significantly higher effort, the preceding paragraph applies accordingly. Should the customer not agree to the adjustments, CONIUNCTA® is entitled to withdraw from the contract and to invoice for the services rendered up to the withdrawal.
(3) The suitability and usage risk is solely the responsibility of the customer. The occurrence of a specific economic success, unless expressly agreed otherwise, is not guaranteed.
(4) CONIUNCTA® is entitled to terminate the contract after the expiration of a reasonable period set by CONIUNCTA® in the event of non-fulfillment of cooperation obligations by the customer. In addition, CONIUNCTA® is entitled to charge the customer for any additional expenses incurred.
(5) CONIUNCTA® is entitled to invoice the customer for orders in a timely manner if the customer fails to comply with the specified delivery deadlines.
(6) CONIUNCTA® is entitled to charge for additional expenses incurred due to unforeseen or unannounced circumstances related to the provision and processing of third-party materials.
(7) CONIUNCTA® is entitled to engage suitable subcontractors of its own choice and discretion to fulfill partial tasks of the overall contract.
(8) CONIUNCTA® is entitled to invoice for services already rendered or to be rendered in the context of the notification of readiness for delivery. Readiness for delivery means that CONIUNCTA® can invoice for order-related services that do not directly require customer involvement at any time. This includes unfinished products (semi-finished products without the possibility of completion on the part of CONIUNCTA®). (9) CONIUNCTA® is entitled to name the customer as a reference customer, stating their company name.
4. COMPENSATION, REPLACEMENT IN CASE OF TERMINATION (1) The compensation is understood, unless otherwise agreed in writing, as net prices ex works plus statutory value-added tax. Any special payments related to the payment of the compensation (e.g., bank fees, currency exchange fees, etc.) shall be borne by the customer. The compensation is understood in euros. The return and disposal of packaging must be agreed separately. (2) If the customer exercises their right of termination according to § 648 BGB.CONIUNCTA® can invoice for the services rendered up to the termination instead of the claims arising from § 648 BGB and may additionally demand a flat rate of 10% of the remuneration for the services not yet performed as compensation for other expenses and lost profits. The customer's right to prove that the damage incurred by CONIUNCTA® according to § 648 BGB is significantly lower than the flat rate or that CONIUNCTA® has incurred no damage at all remains unaffected.
5. PAYMENT TERMS
(1) The agreed total price or advance payments will be invoiced according to the agreed payment schedule.
(2) Payments are to be made within 14 days of receipt of the invoice without deduction.CONIUNCTA® is entitled to issue invoices electronically unless otherwise agreed. The customer may request the issuance of physical invoices at any time.
(3) CONIUNCTA® pays within a period of 60 days after receipt and inspection of goods or after inspection of the services rendered.
(4) In the event of payment default, the statutory default consequences apply.
(5) Compliance with contractually agreed development, manufacturing, and delivery deadlines requires the fulfillment of the agreed cooperation or advance performance obligations as well as other contractual obligations of the customer. If the customer is in default with the provision of their cooperation orIf the customer is in default of performance obligations as well as other contractual obligations, particularly payment obligations from previous contractual relationships, CONIUNCTA® may refuse further performance of the service.
(6) A set-off or retention by the customer is only permissible for undisputed or legally established counterclaims of the customer.
(7) CONIUNCTA® is entitled to assign claims against customers based in Germany and EU countries for refinancing to abcfinance GmbH, Kamekestr. 2-8, 50672 Cologne. The buyer will be informed at the conclusion of the contract whether an assignment of the claim will take place. In these cases, payments with debt-releasing effect can only be made to abcfinance GmbH. Their bank details will be provided to the buyer at the conclusion of the contract.
(8) CONIUNCTA® reserves the right to declare claims and agreed payment terms immediately due in the event of changes or insufficient creditworthiness of the customer or to change them at its own discretion to ensure the continuation of the business.
6. DELIVERY, PERFORMANCE DEADLINES
(1) Delivery is made EXW (Incoterms 2020), unless expressly agreed otherwise. In the case of import into non-EU countries, the customer is also responsible for organizing the import. Any import restrictions at the delivery location requested by the customer are at their expense.
(2) All deadlines specified by CONIUNCTA®, particularly development and delivery dates, are only binding if they are expressly designated as binding by CONIUNCTA®.The expiration of binding deadlines entitles the customer to assert their legal rights – subject to the corresponding restrictions in these GTC – but only after the unsuccessful expiration of a reasonable remedy period set by them.
(3) CONIUNCTA® is not liable for the impossibility of delivery or for delivery delays, insofar as these are caused by force majeure or other events that were not foreseeable at the time of the conclusion of the contract (e.g.Operational disruptions of all kinds, difficulties in the procurement of materials or energy, transport delays, epidemics and pandemics, strikes, lawful lockouts, shortages of labor, energy, or raw materials, difficulties in obtaining necessary official permits, official measures, or the failure to deliver correctly or on time by suppliers) caused by circumstances that CONIUNCTA® cannot be held responsible for.
If such events significantly hinder or make it impossible for CONIUNCTA® to deliver or perform, and the hindrance is not merely temporary, CONIUNCTA® is entitled to withdraw from the contract.In the case of temporary obstacles, the delivery or performance deadlines will be extended or the delivery or performance dates will be postponed by the duration of the hindrance plus an appropriate start-up period. If the customer cannot be reasonably expected to accept the delivery or performance due to the delay, they may withdraw from the contract by providing immediate written notice to CONIUNCTA®.
(4) CONIUNCTA® is entitled to make partial deliveries if
• the partial delivery is usable for the customer within the scope of the contractual purpose,
• the delivery of the remaining goods is ensured, and
• the customer does not incur any significant additional effort or costs as a result (unless CONIUNCTA® agrees to bear these costs).
7. TRANSFER OF RISK
(1) The risk passes to the customer at the latest upon delivery of the item to the warehouse, forwarder, carrier, any third party designated for the execution of the shipment, or the customer themselves, with the commencement of the completion notification, booking process, or loading process being decisive. This also applies if partial deliveries are made or if CONIUNCTA® has taken on other services (e.g., shipping). If the shipment or handover is delayed due to a circumstance caused by the customer, the risk passes to the customer from the day the goods are ready for delivery and CONIUNCTA® has notified the customer of this.
(2) If the delivery is delayed at the customer's request, the risk passes to the customer from the day of notification of readiness for shipment.
(3) The customer bears the storage costs after the transfer of risk. In the case of storage by CONIUNCTA®, the storage costs amount to 0.25% of the invoice amount of the items to be stored per week that has elapsed. The assertion and proof of additional or lower storage costs are reserved.
(4) Any deliveries will only be insured by CONIUNCTA® against theft, breakage, transport, fire, and water damage or other insurable risks at the express, written request of the customer and at the customer's expense.
(5) Insofar as the contractually agreed services require acceptance, the product is considered accepted when
• the delivery is completed,
• CONIUNCTA® has informed the customer of this with reference to the acceptance fiction according to this paragraph (5) and has requested acceptance,
• twelve working days have passed since the delivery of the development result or the customer has begun using the CONIUNCTA® product (e.g.the distribution of the product has commenced or the product has been used in the context of its own production) and in this case, six working days have passed since delivery, and
• the customer has failed to accept within this period for any reason other than due to a defect indicated by CONIUNCTA® that makes the use of the CONIUNCTA® product impossible or significantly impaired.
8.EIGENTUMSVORBEHALT, ABTRETUNGSVERBOT
(1) CONIUNCTA® retains ownership of the delivered CONIUNCTA® products until the full payment of the contractually agreed amounts for claims of CONIUNCTA® arising from the underlying contract (delivery of CONIUNCTA® products) and any previous business relationships regarding similar CONIUNCTA® products with the customer, including statutory claims. The customer is obliged to appropriately mark the CONIUNCTA® products that are not yet owned by them.
(2) The customer may use and resell the CONIUNCTA® products subject to retention of title in the ordinary course of business as long as the customer is not in default of payment.The customer may not pledge or transfer the CONIUNCTA® products that are subject to retention of title as security. The customer's claims against its buyers from the resale of the CONIUNCTA® products subject to retention of title, as well as those claims of the customer regarding the CONIUNCTA® products that arise from any other legal reason against its buyers or third parties (in particular claims arising from unlawful acts and claims for insurance benefits), including all balance claims from current accounts, are hereby assigned by the customer as security in full to CONIUNCTA®.
(3) The customer may collect these claims assigned to CONIUNCTA® on its own account in its own name for CONIUNCTA® as long as CONIUNCTA® does not revoke this authorization.The right of CONIUNCTA® to collect these claims itself is not affected; however, CONIUNCTA® will not assert the claims itself and will not revoke the direct debit authorization as long as the customer fulfills their payment obligations properly.
(4) However, if the customer behaves in breach of contract – particularly if they are in default of payment of a fee claim – CONIUNCTA® may require the customer to inform CONIUNCTA® of the assigned claims and the respective debtors, to notify the respective debtors of the assignment, and to hand over all documents as well as provide all information that CONIUNCTA® needs to assert the claims.
(5) Any processing or transformation of the CONIUNCTA® products subject to retention of title by the customer will always be carried out for CONIUNCTA®. If the CONIUNCTA® products subject to retention of title are processed with other items that do not belong to CONIUNCTA®, then CONIUNCTA® acquires co-ownership of the new item in proportion to the value of the CONIUNCTA® product (final invoice amount including VAT) to the other processed items at the time of processing. Furthermore, the same applies to the new item created by processing as it does to the CONIUNCTA® products subject to retention of title.
If the CONIUNCTA® products subject to retention of title are inseparably connected or mixed with other items not belonging to CONIUNCTA®, CONIUNCTA® acquires co-ownership of the new item in proportion to the value of the CONIUNCTA® products subject to retention of title (final invoice amount including VAT) to the other connected or mixed items at the time of connection or mixing. If CONIUNCTA® products are connected or mixed in such a way that
the customer's item is considered the main item, the customer and CONIUNCTA® hereby agree that the customer transfers proportional co-ownership of this item to CONIUNCTA®.
(6) If CONIUNCTA® withdraws from the contract due to the customer's breach of contract, particularly in the case of payment default, CONIUNCTA® is entitled to reclaim the CONIUNCTA® products that are not yet owned by the customer at the customer's expense and/or to demand compensation from the customer. Other claims of CONIUNCTA® remain unaffected.
(7) In the event of seizures, confiscations, or enforcement actions by third parties, the customer must immediately notify CONIUNCTA® in writing.
The costs of asserting and enforcing CONIUNCTA®'s claims regarding the CONIUNCTA® products that are not yet owned by the customer shall be borne by the customer.
(8) Insofar as the value of the existing collateral exceeds the claims of CONIUNCTA® against the customer from the underlying contract and any prior business relationships regarding similar products between CONIUNCTA® and the customer by more than 10%, CONIUNCTA® is obliged, at the customer's request, to release corresponding collateral at CONIUNCTA®'s discretion.
9. WARRANTY
(1) The subject matter of the contract is exclusively the CONIUNCTA® product with the properties and characteristics as well as the intended use according to the individual contractual agreement and the product specification or the analysis certificate underlying the individual contract with the customer [Section 3 (2)].A defect is not present and the warranty is excluded if and to the extent that
• the defect is due to the CONIUNCTA® products not being transported and/or stored in a light-protected manner, or
• the defect is due to the CONIUNCTA® products not being transported and/or stored at the recommended room temperature of 15 to 25°C, or
• the defect is due to primary and secondary packaging provided by the customer, or
• the CONIUNCTA® products have been outside of CONIUNCTA® controlled conditions for more than three months orThe CONIUNCTA® products are certified by CONIUNCTA® or
• the CONIUNCTA® products are processed by a third party without prior consent , or
• the CONIUNCTA® products exhibit separation phenomena such as sedimentation and/or cream formation due to raw material reasons, or
• the CONIUNCTA® products contain traces of other raw materials that can be used according to EC/1223/2009 and DIN EN ISO 22716 due to technical reasons, or
• the raw materials regulated by CONIUNCTA® according to EC/1223/2009 and DIN EN ISO 22716 as marketable are not recognized by third parties, or
• the CONIUNCTA® products have been modified in the context of technical progress or internal process changes, or
• the CONIUNCTA® products exhibit fluctuations in stabilizers according to EC/1223/2009 and DIN EN ISO 22716 such as buffers and/or gelling agents,
• the CONIUNCTA® products have been adjusted to maintain supply capability.
(2) Other or additional properties and/or features and/or a further intended use shall only be deemed agreed upon if they are expressly and in writing confirmed by CONIUNCTA®. Accompanying product descriptions as well as the individually agreed characteristics do not constitute an assumption of a quality or durability guarantee within the meaning of § 443 BGB or § 639 BGB, unless otherwise contractually agreed between CONIUNCTA® and the customer.
(3) CONIUNCTA® reserves the right to deliver 10% more or less than the order quantity due to manufacturing and material-specific peculiarities. Quantity differences will be balanced in the context of a follow-up order.
(4) The customer is obliged to carefully inspect the delivered CONIUNCTA® product immediately after delivery to him or to a third party designated by him. The respective product is considered approved by the customer regarding obvious defects or other defects that would have been recognizable with an immediate, careful inspection if CONIUNCTA® does not receive a written notice of defect within five working days after delivery. Regarding other defects, the CONIUNCTA® products are considered approved by the customer if the notice of defect is not received by CONIUNCTA® within five working days from the time the defect became apparent; however, if the defect was already recognizable to the customer at an earlier time during normal use, that earlier time is decisive for the start of the notice period.At the request of CONIUNCTA®, a disputed CONIUNCTA® product must be returned to CONIUNCTA® free of charge. In the case of a justified complaint about defects, CONIUNCTA® will reimburse the costs of the cheapest shipping method; this does not apply if the costs increase because the CONIUNCTA® product is located at a different place than the intended place of use.
(5) In the event of material defects in the delivered CONIUNCTA® product, CONIUNCTA® is initially obliged and entitled to remedy the defect or provide a replacement delivery within a reasonable period of time. In the event of failure, i.e., impossibility, unreasonable burden, refusal, or unreasonable delay of the remedy or replacement delivery, the customer may withdraw from the contract or reduce the purchase price appropriately.
(6) CONIUNCTA® is entitled to refuse performance entirely if it is only associated with disproportionate costs or is impossible for other reasons. Further rights of the customer remain unaffected.
(7) The warranty period is one year and begins with the delivery to the customer or another recipient designated by him, or from the time of acceptance, if and to the extent that acceptance is required. This period does not apply to claims for damages by the customer arising from injury to life, body, or health, or from intentional or grossly negligent breaches of duty by CONIUNCTA® or its agents, which each expire according to statutory provisions.
(8) The CONIUNCTA® products may be...for products that require official approval. It is the customer's responsibility to obtain any necessary official approvals/certificates and to inquire in advance about the requirements before placing an order, and to inform CONIUNCTA® accordingly. CONIUNCTA® does not guarantee that the CONIUNCTA® products, especially the Private Label products or customer syntheses, meet the requirements for official approval. CONIUNCTA® assumes no liability regarding the suitability for the respective regulatory environment. The responsible party is always the customer.
10. LIABILITY
(1) In cases of intent and gross negligence, CONIUNCTA® is liable without limitation.
(2) In cases of simple negligence, CONIUNCTA® is only liable
a) for damages resulting from injury to life, body, or health,
b) for damages resulting from the breach of a material contractual obligation (i.e., an obligation whose fulfillment is essential for the proper execution of the contract and on which the contractual partner regularly relies and may rely); in this case, however, liability is limited to the compensation for foreseeable, typically occurring damages. The liability limitations arising from the preceding sentence do not apply if CONIUNCTA® has fraudulently concealed a defect or has assumed a guarantee for the quality of the goods. The same applies to claims of the customer under the Product Liability Act.
Any further liability of CONIUNCTA® is excluded.
(3) Insofar as CONIUNCTA® provides technical information or acts in a consulting capacity, and this information or consultation does not fall within the scope of services owed by it under the contract, this is done free of charge and excludes any liability.
11.CLARIFYING NOTES ON INSURANCE COVERAGE AND REGULATORY NOTES
(1) In the case of a release agreement, the following clause from the insurance contracts between CONIUNCTA® and AXA Versicherung AG is referenced regarding the scope of insurance coverage for the services and products of CONIUNCTA®: "Insurance coverage exists for the release from liability claims of third parties for personal, property, or resulting financial damages, which were caused by products manufactured or delivered by the policyholder or services rendered."The prerequisite is that the claim is attributable to a defect that was already present at the time the product left the control of the policyholder or when the policyholder completed their work and/or services. If there is any contributory negligence or co-causation on the part of the beneficiary buyer or client of the indemnity declaration, then insurance coverage for the indemnity declaration exists only to the extent that it corresponds to the policyholder's share of fault/causation, even if something different is stipulated in the agreement. The indemnified company does not acquire any direct claims against AXA Versicherung AG.“
(2) It is the responsibility of the customer to ensure appropriate insurance coverage for any claims made against him by his buyers, insofar as the claim is attributable to errors within his area of responsibility.
(3) Furthermore, CONIUNCTA® points out that the insurance coverage is only valid within the European Union. If and to the extent that the customer intends to distribute CONIUNCTA® products outside of Europe, he will inform CONIUNCTA® about this no later than at the time of commissioning and obtain the consent of CONIUNCTA®. Distribution of CONIUNCTA® products outside of Europe is not permitted without the consent of CONIUNCTA®.
12.PROTECTION RIGHTS AND INFRINGEMENTS OF PROTECTION RIGHTS
(1) All existing registered and unregistered protection rights and know-how remain with CONIUNCTA®. This also applies to any protection rights and know-how that arise during the development and production of private label products or customer syntheses. The customer is not entitled to use any information provided to them that pertains to the registered and unregistered protection rights and know-how of CONIUNCTA® for purposes outside of this contract (e.g., own production).
(2) If, after the effective conclusion of the contract between CONIUNCTA® and the customer, third parties assert infringements of protective rights against the customer, and the use of CONIUNCTA® products is thereby impaired or prohibited, CONIUNCTA® will, at its discretion, modify or replace the CONIUNCTA® products within a reasonable period so that they no longer infringe on third-party protective rights, while still conforming to the contractually agreed specifications. CONIUNCTA® is entitled, instead of the aforementioned procedure, to rescind the contract concluded with the customer and to take back the CONIUNCTA® products against reimbursement of the fees paid by the customer, after deducting a reasonable compensation for products that cannot be returned.
(3) If claims are made against the customer by third parties due to an alleged infringement of intellectual property rights by CONIUNCTA® products, the customer must leave the sole decision regarding the handling of resulting disputes to CONIUNCTA®. In particular, the customer may not enter into any settlement or make any concessions without prior written consent from CONIUNCTA®. CONIUNCTA® will bear all costs of any necessary legal disputes.
(4) CONIUNCTA® shall not be liable for infringements of intellectual property rights if CONIUNCTA® products are used in a manner not authorized by CONIUNCTA®.
(5) The customer guarantees that the specifications provided by them do not infringe any third-party intellectual property rights.Should CONIUNCTA® be claimed by third parties in this context, the customer is obliged to indemnify CONIUNCTA® against claims from third parties due to intellectual property infringements, insofar as these claims from third parties are attributable to the customer specifications.
13. CONFIDENTIALITY
The customer is obliged to keep confidential all information made available to him in connection with the contract or that has become known to him, including information about the nature of the CONIUNCTA® products and about analysis, development, synthesis, and process technology. CONIUNCTA® is entitled to mention the name of the customer – directly or indirectly – as a reference.
14.FINAL PROVISIONS
(1) The provisions of these General Terms and Conditions shall remain binding in their other parts even in the event of legal invalidity of individual provisions. The parties undertake to replace invalid provisions with regulations that come as close as possible to the intended economic success. The same applies to any existing contractual gaps.
(2) Amendments or additions to these General Terms and Conditions as well as confirmed orders must be made in writing. This also applies to any changes to this written form clause.
(3) The contract concluded between the parties is exclusively governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
(4) In the event of disputes related to the contract concluded between the parties, the LG Köln (Regional Court of Cologne) shall have exclusive jurisdiction. Notwithstanding this, CONIUNCTA® remains entitled to file a lawsuit at the general jurisdiction of the customer.
(5) CONIUNCTA® is entitled, at its own discretion, to resolve disputes arising from or in connection with the contract, including any questions regarding its existence, validity, or termination, through arbitration in Paris instead of through ordinary courts, in accordance with the arbitration rules of the International Chamber of Commerce ("ICC"). The arbitration tribunal shall consist of 3 arbitrators. The language of the arbitration proceedings shall be English.In the event of a intended lawsuit by the customer, CONIUNCTA® is obliged, at the customer's request, to make a decision regarding the invocation of arbitration within a reasonable period set by the customer. If CONIUNCTA® does not make a decision within the reasonable period set by the customer or decides against invoking arbitration, the right of CONIUNCTA® to invoke arbitration shall expire.
End of the General Terms and Conditions. 14.05.2018.